There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find no matter which company you opt for is a support ticket system. It’s the easiest medium of communication for many reasons. In the event that no support team member is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably be received. Also, you can copy/paste extensive pieces of info without the need to worry about printing mistakes, and if a given problem requires more time to be fixed or a number of responses have to be exchanged, all the info will be in the very same place, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are usually separate from the hosting platform, which implies that if you need to supply info or to adhere to directions, you’ll have to use no less than 2 different accounts and this number may grow if you would like to manage several domains. Furthermore, many hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Hosting

Our Linux hosting come bundled with an integrated trouble ticket system, which is part of our in-house created Hepsia Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything related to the hosting service itself in the very same place – payments, files, emails, support tickets, etc., eliminating the necessity to log in and out of different admin consoles. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just a few mouse clicks without having to log out of your Control Panel. During the process, you can choose a category and our system will offer you a variety of educative articles, which will supply you with more information and which may help you resolve any given problem even before you send a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was developed with one idea in mind – that you should be able to manage everything associated with your semi-dedicated account from one single location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an inquiry or stumble upon an obstacle, you can contact our support staff members momentarily without the need to go through a different system. You can look through your website files or check various account settings while sending a new ticket or reading the answer to an older one. In case you’ve got tons of tickets and you want to track down a given one, you can resort to the intelligent search box, which is available in the Help section of the Control Panel. We will make sure you obtain a response in less than an hour irrespective of the nature of your enquiry or problem.