A live chat is one of the many ways of communication provided by some hosting companies as part of their support services. Determined by the provider, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is quicker as compared to a support ticket and it will make it less likely to misunderstand or misspell anything in comparison to a telephone call with a representative. Furthermore, when the problem that you experience needs some time to be examined and dealt with, you can do something different meanwhile instead of just waiting, as you would have to do when you call. Also, you can employ a live chat support service totally free as long as you have Internet accessibility even when your website hosting provider is based in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Hosting

Along with the phone and ticket support, our company provides live chat support too. You can contact us every day, including weekends and holidays, and we will give you more details about the Linux hosting that we supply in case you are not a customer yet, or about general and billing questions if you already have a user profile. Though for strictly technical issues you will have to open a trouble ticket to the tech assistance team, because such issues need additional time to be dealt with, you may still get in touch with us on the live chat for some tech information. To give you an example, we are able to assist you to set up an e-mail address in your email client or troubleshoot multiple issues, saving you lots of time. Even when our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with all our semi-dedicated servers, you will be able to find the replies for any questions you may have or have numerous issues taken care of very quickly. Our chat service is online every single day, so that you'll be able to get in touch with an agent even on holidays and weekends. In the event that you are unsure which plan is better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you may join the live chat before buying anything. If you are a present customer, you are able to obtain more information about billing issues, account settings and various common tech problems you may encounter, let's say when you cannot set up an email account in a client on your personal computer. Our live chat will save you time and effort regardless where you are or when you get in touch with us.