If you have a site, a problem may always surface and it does not automatically need to be associated with the web hosting service itself. For example, something can go wrong when you bring an app up to date or some critical data might be edited or erased by chance. Irrespective of what the nature of the problem is, you will need to get in touch with the respective client support staff and ask them to recover a backup or to help you resolve the problem that you are facing. How fast they will do this will determine the length of time that your sites will be down. For particular sites such as social networking websites or online shops, a lengthened downtime interval often equals lost users and money. With that being said, it’s rather important to use the services of a company that provides not only a very good customer support service, but also a quick one.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reply time for any ticket that you open or any e-mail that you write is only 1 hour, even in case you contact us on weekends and official holidays. Whatever the essence of your issue or query might be, we will help you momentarily and will give you the necessary info to solve any problem with your sites. The actual reply time commonly does not surpass 15 to 20 minutes, which is the reason why you can forget about waiting around for hours on end to get a problem sorted out or what is even worse than that – waiting around all day only to receive an answer that more information is required whilst nothing’s sorted out. We’ll assist you in a well-timed manner since we know precisely how costly time can be in the dynamic Internet world. The sixty-minute reply time guarantee applies to any billing or technical inquiry that you might have relating to our Linux hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a trouble ticket via your hosting Control Panel or send an email connected to your semi-dedicated server, you’ll have a response within less than 60 minutes. You can get in touch with us whenever you want with regards to general, technical or billing matters and considering that we are available 24-7-365, you will always get assistance without any delay. Depending on the particular question or issue, we will supply you with more details, eliminate the problem if it has been caused by something that is within our reach or tell you how to proceed in case you need to change a given setting for a software application that we do not have access to. You can forget about waiting for a day for every single reply. Actually, in the majority of cases we reply to emails and tickets within twenty-twenty five minutes max.