In the event that you've ever had a hosting account before or you've dealt with any other online service, you are probably aware from your personal experience that for many things it is better to consult with a live person on the telephone instead of exchange tickets or emails. If you want to find out more about a service before you purchase it or in case something small-scale needs to be done, for instance, it will be easier and a lot faster to get it done real-time. When you are able to get in touch with representatives over the phone, it is also very likely that you're using the services of an actual website hosting supplier, not a reseller. The level of support that you can get on the phone differs between different providers - from general issues to dedicated technical support. Usually most providers offer pre-sales assistance and 1st level phone support, while more complex technical matters are managed through electronic mail and / or tickets.

Phone Support in Hosting

As we have live phone support 14 hrs per day, you are able to contact us and talk to one of our customer support agents to learn more about the Linux hosting that we provide and make sure that our servers match the system requirements for your web sites before you purchase anything. For your benefit, we have phone numbers on 3 continents and you can call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you're already an existing customer, you can call about general and billing matters, or even about some tech issues. If the situation is strictly technical or it needs longer time to handle, you should go through our ticketing system, that will allow both you and our tech support crew to track the details given by either side.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we provide feature real-time phone support for fourteen hours a day. In case you're unsure which plan is appropriate for your sites, you want to learn more about a plan's specs or you're looking for any other kind of information about our services, you can call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our support agents will assist you. In case you already have an account, you're able to contact us about general and sales issues, although we are often able to assist with a variety of tech issues as well. For entirely tech problems you need to use our built-in ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option if your issue requires more time to be solved or it has to be escalated to our sysadmins.