The support that you can get from your hosting company is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got a technical issue with a current account. Prompt and clear information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally an indicator that you are ordering from a real web hosting supplier and not from some reseller. If you obtain a hosting account via a company that doesn't own its servers and it cannot access them right away, it's very likely that you will wait for a couple of days so as to receive an answer to your query, so your web sites may remain offline for quite some time. Alternatively, a company which offers different options for communication and has a technical support crew available at any time will assist you to right away and help you decrease or completely avoid any downtime and potential losses.

24/7 Customer Support in Hosting

The customer and technical support services for all of our hosting plans are round-the-clock, thus you can forget about waiting for a few days to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an e-mail message. If you currently have an account, you're able to open a support ticket in addition to the other three options for contact. You're able to pick the best way to contact us based on where you are or the device you use. We will assist you for more or less any webhosting-related query that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

We know how essential it is to receive well-timed assistance, particularly when your web site is not running efficiently for whatever reason. Our semi-dedicated servers include 24/7 customer and tech support, therefore if something comes up, you are able to use several methods to contact us - phone line with multiple local numbers globally, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and basic issues, so in case you don't have an account yet, for instance, you are able to receive extra details regarding our services, or we will help you with simpler technical issues. The next two options are for strictly tech problems or anything that's more time-consuming due to the fact that it's more convenient to track the communication between you and our technical support crew. The warranted maximum response time for them is only one hour, the typical one - 15-20 min, so you will not have to wait for a whole day to receive assistance as you may have to do when using the services of other service providers.

24/7 Customer Support in VPS Servers

When using our VPS servers, you will never have to wait for more than one hour to receive support for any kind of difficulty that you could have regarding the server or the software which comes pre-installed with it. We warrant this short response time for all tickets which you open from your billing Control Panel or e-mail messages which you send to our tech support crew. We have local telephone numbers in a couple of countries around the world and a live chat service where we'll assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the different ways of communication, so regardless what your question or problem is, there is always somebody to help you out without delay. If you need assistance with third-party software, which you cannot set up or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get prompt support in general, let alone when you manage a whole server, so every single dedicated server that we supply comes with 24/7 support with one-hour response time warranty whatever the matter. This service is totally free for any difficulties with your server or the software that was installed by our administrators during the setup, so you're able to contact us as many times as you'd like, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail message, and the actual reply time for either rarely surpasses thirty minutes as we have admins available round the clock. If you want general info about our servers or you've got some billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you can include to your server package from your billing Control Panel.