Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Each help request you submit to us will be attended to within maximum one hour. If your trouble ticket or e–mail requires additional assistance from an admin, we’ll forward it and leave a comment to let you know that your case is being worked on. If you take advantage of our Managed Services package, all of the server administration services included there will be executed at a time that is suitable for you.

  • Top quality support service
  • An Excellent Client Support Service

  • We will be at your disposal 24/7/365 to reply to any queries that you may have connected to our Web Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require help with server administration procedures, you can take a look at our Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services

  • Intuitive help center
  • An Intuitive Help Section

  • Each dedicated server includes our charge–free Web Control Panel, which boasts an elaborate knowledgebase and a selection of how–to video tutorials. Whenever you require assistance with the Web Control Panel, just click the Videos or Help buttons located in the top right corner.