Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • You can find nearly all the answers to your questions in the user–friendly Help Center integrated into our Web Control Panel. It features an enormous knowledgebase with commonly asked questions and comprehensive educational articles written by our practiced customer support staff.

  • Top quality support service

  • How–To Video Clips

  • If you prefer to see how a task is carried out or how a problem is sorted out, instead of just reading about it, then have a look at our selection of instructional video tutorials. They cover various different issues and will help you quickly understand how to work with the Web Control Panel.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 customer support service and feature a 1–hour response guarantee. Our trained technicians will be at your disposal 24x7 and will rectify any problem that you might come across within maximum sixty minutes after the ticket submission. In most instances, a reply will be given to you within 20 minutes.